FAQ

WHEN WILL YOU SHIP MY ITEMS?

99% of orders leave the warehouse within 3-5 days of payment.

WHEN WILL I RECEIVE MY ITEM(S)?

Most items are delivered within 2-4 weeks from shipment date. PLEASE NOTE:  In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays).  As such, If we have already sent your order we will not be able to issue you a refund. For more information please contact us.    

Also please be aware some countries do take longer for orders to arrive for reasons out of our control like customs clearance and postage service efficiency etc. Overall most orders do arrive in 2-4 weeks from shipment date but it can take longer.

IT'S BEEN OVER 6+ WEEKS AND I HAVE NOT RECEIVED MY ORDER YET.  WHAT SHOULD I DO NOW?

If you have not received your order within the time frame given for your order (see 'WHEN WILL I RECEIVE MY ITEM(S)?' above for more information), please contact us and we will look further into your order immediately.

WHERE ARE MY ITEMS COMING FROM?

Our goal has always been to provide our customers with the best price and quality of items therefore, we have made great efforts in searching out our top suppliers.  Our suppliers are worldwide and a majority are located in both the US & China.  We work only with the best and most experienced suppliers.

I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE? 

We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

WHAT IS YOUR RETURN POLICY? 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are categorized as Holiday, Intimate or Sanitary Goods, Hazardous Materials, or Flammable Liquids or Gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.  Do NOT send the item back to the sender's address indicated on the package. Please email us for our returns department address. A Return Authorization # and Tracking is required for returning item(s).

There are certain situations where only partial refunds are granted (if applicable) Book(s) with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

All product returns must be pre approved and provided a Return Authorization number via contacting customer support at contact@afterlifecisis.com. 

Returns & Refunds

Clearance and Holiday items are not eligible for a return, refund or exchange.

Do NOT send the item back to the sender address indicated on the package.  Please email us for our return address and Return Authorization number. Tracking is required for returning item(s).

If an item doesn't match the item description, we offer a 14 day return policy.  You must request a Return Authorization from us and ship back the item(s) no later than 14 days after the original delivery date.  Returns will not be accepted for items that appear to be previously used, worn, washed and that do not have original tags, all packaging and a copy of original receipt we emailed to you when you purchased the goods.  If your payment is eligible, we will reimburse the full cost of eligible purchase(s) to the original form of payment, less original shipping cost after you ship back the product to us at your own expense.  Please contact us prior to this at contact@afterlifecrisis.com for an R.A. # or your return will not be processed.

Damaged Product

Damaged Product may be eligible for a refund if the following steps are followed.  Product must be returned no later than 14 days after actual delivery date to our Returns Department in order for the consumer to be entitled to a refund, excluding original shipping cost paid by consumer.  We require that you email us an image of the damaged item and send it to our Customer Service Department at contact@afterlifecrisis.com as soon as possible in order to be eligible for a refund.  All refunds will be processed back to the original Credit Card or Paypal account originally used to purchase the product(s).  Returns will not be accepted for items that appear to be previously used, worn, washed and that do not have original tags, all packaging and a copy of original receipt we emailed to you when you purchased the goods.  The cost of shipping returns back to us will be the consumer's liability, no refunds or credits will be issued on any shipping charges.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

*If a discount was administered to the original purchase price, the refund amount will total the original discounted price.

For orders shipped to the wrong address due to a customer inputting the incorrect address, the customer must cover the cost of ordering replacement items and shipping (if applicable) so please be extremely careful when entering your shipping address. 

Cancellations

Cancellations are not usally possible after you place the order however, should you need to cancel your order for any reason, please email us at contact@afterlifecrisis.com immediately.  Although we cannot guarantee that a cancellation will be possible as our system processes all purchases rather quickly but we will do our best to accommodate your request.

MY ITEM HAS BEEN DELIVERED TO MAILBOX OR DELIVERIES THAT ARE STOLEN?

 We are not responsible for item(s) being misplaced/ stolen after delivered (E.g. after delivered mailbox). We will ensure the item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if a replacement item is needed. 

HOW SECURE IS MY PERSONAL INFORMATION?

AfterLifeCrisis.com adheres to the highest industry standards to protect your personal information.

Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by multinational banks to keep your information safe and secure.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?

Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further.

If the email does not appear in the spam folder, it probably did not reach you. It is not uncommon that email addresses are entered with a minor typo. In this case, do not hesitate to send an email to contact@afterlifecrisis.com, our experienced staff will update your contact info and resend you the order confirmation for your reference. 

IF THERE'S A PROBLEM, CAN I HAVE A REFUND?

Please see our Returns & Refunds section above or click the link located at the footer of this page. 

DO I NEED TO PAY IMPORT TAXES AND TARIFFS?

Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you've ordered arrive in your country. NV residents will pay NV State Sales Tax.  Please note that all import taxes/duties are the buyer's responsibility.

I'VE PUT A WRONG SHIPPING ADDRESS. CAN I CHANGE IT?

No, We won't be able to change your shipping address once you complete your order.

IS THE PRODUCT THE SAME AS IN THE PHOTO?

Yes, all photos are real. Please note that due to the light and screen difference, the items color may be slightly different from the image on your computer.